Overhaulin'

Should i go visit them today directly ?

Hi there, i ordered a Brand new Mercedes about 3 weeks ago. The car had to be ordered from the factory because of the extras and they had found a similar car to what i wanted already built but i had an extra 6 cd changer and Dab radio built in which i had not ordered on my car. Therefore the sales woman rang me and said they had found me a car but it had two extras which were a cd changer and DAB radio, she said they cost 500 but they will give them to me for free. Now the car has been delivered to the dealers and all the finance paper work has been signed and the 20,000 cash has been paid the sales person now says i still owe them 550 pounds before i can collect the car for the cd changer which i was told that it was going to be thrown in for free. They say i either pay it and have the car that is delivered or they have to order me a new one from factory and the prices have risen this week for the same vehicle and i would be subject to new prices if i decided to buy the one i ordered previously. What do i do now ? where do i stand ??? i never signed nothing to state that i had ordered a cd changer i have sorted all my insurance and everything on the car which i was supposed to collect on sunday. Could you please advice on where do i stand in this situation ? I really want the car on the 1st but i why should i pay the 550£ which they told me i dont have to. what could i say to mercedes dealerhip ?? They guy said he would call me back but hasnt. So if i dont hear from them by tomorrow afternoon should i go to the dealers directly my self??? Sometimes they dont even return my calls even after i spent 31k thanks 12 minutes ago

Public Comments

1. Well, assuming that you made a note of the persons name when you were told that you would get it free, you shouldn't have a problem. Just go in there and tell them what you were told and see what they say. If they still refuse, threaten to cancel because of their false promises and as they'll be desperate to sell a car this month you may just get it free.
2. Receipts are everything. Go down there without calling, and go to the person who said it was no charge. Let them sort it out, If they try to tie, find their manager and let him know right in front of the person what was said. Confrontation always works the best, and let other customers hear what you are saying, this helps also.
3. The offer was verbal, but it is still a contract! It's a buyers market so make a big fuss in front of customers!