Overhaulin'

what should i do ?????

Hi there, i ordered a Brand new Mercedes about 3 weeks ago. The car had to be ordered from the factory because of the extras and they had found a similar car to what i wanted already built but i had an extra 6 cd changer and Dab radio built in which i had not ordered on my car. Therefore the sales woman rang me and said they had found me a car but it had two extras which were a cd changer and DAB radio, she said they cost 500 but they will give them to me for free. Now the car has been delivered to the dealers and all the finance paper work has been signed and the 20,000 cash has been paid the sales person now says i still owe them 550 pounds before i can collect the car for the cd changer which i was told that it was going to be thrown in for free. They say i either pay it and have the car that is delivered or they have to order me a new one from factory and the prices have risen this week for the same vehicle and i would be subject to new prices if i decided to buy the one i ordered previously. What do i do now ? where do i stand ??? i never signed nothing to state that i had ordered a cd changer i have sorted all my insurance and everything on the car which i was supposed to collect on sunday. Could you please advice on where do i stand in this situation ? I really want the car on the 1st but i why should i pay the 550£ which they told me i dont have to. what could i say to mercedes dealerhip ?? thanks

Public Comments

1. Speak to the original sales woman and explain the situation to her, and tell her if the car you were promised isnt available for collection on the agreed date that she can cancel the order, cancel the finance and give you your money back. The finance agreement doesnt come into effect until the day you collect the car. Threaten to take your business elsewhere unless they smarten up their act (and be prepared to do so if they don't!). You are entitled to your deposit back if they are in breach of contract (they offered you the car with the extras and you accepted it - thats a contract!). You have rights under the law of contract but it's hard to prove what was said between you and the sales woman, you should have got an amended vehicle order form as proof of your agreement. You'd think in the current financial situation they'd be trying to keep their customers happy! Hope this helps. Oh and the garage is wrong, if you still want the car you ordered it has to be at the agreed price (again - Law of Contract). I take it you have that agreement in writing? To be honest they sound like a right bunch of chancers and if it were me I would be taking my business elsewhere at this stage.
2. If you were told the extra items were to be free, then by all means they should be. Find the person who told you that and bring them into the office of the manager of the dealership. If you cannot settle it, walk away and go to another dealership. I seriously doubt that they will lose the sale over that amount. They are depending upon the fact that you really want the car. If you show them you can walk away and will, then they will back down.