Overhaulin'

Problem with buy a new c class mercedes benz, where do i stand with them ?

Hi there, i ordered a Brand new Mercedes about 3 weeks ago. The car had to be ordered from the factory because of the extras and they had found a similar car to what i wanted already built but i had an extra 6 cd changer and Dab radio built in which i had not ordered on my car. Therefore the sales woman rang me and said they had found me a car but it had two extras which were a cd changer and DAB radio, she said they cost 500 but they will give them to me for free. Now the car has been delivered to the dealers and all the finance paper work has been signed and the 20,000 cash has been paid the sales person now says i still owe them 550 pounds before i can collect the car for the cd changer which i was told that it was going to be thrown in for free. They say i either pay it and have the car that is delivered or they have to order me a new one from factory and the prices have risen this week for the same vehicle and i would be subject to new prices if i decided to buy the one i ordered previously. What do i do now ? where do i stand ??? i never signed nothing to state that i had ordered a cd changer i have sorted all my insurance and everything on the car which i was supposed to collect on sunday. Could you please advice on where do i stand in this situation ? I really want the car on the 1st but i why should i pay the 550£ which they told me i dont have to. what could i say to mercedes dealerhip ?? thakns

Public Comments

1. Just pay, if you can pay 20 grand cash im sure you wll be able to pay 550
2. in all fairness, a new C-class goes for £24,995. If your paying £20,000 + £550 for the extras, your still in the black. The new C-class is a beautiful car ( depending on the model ) Sounds like your still getting a good deal!
3. If I got all this right, you have the paperwork with ALL the accessories listed and the price. Now they want to give you something you didn't order and make you pay for it. This is your position. Their position is that they told you about additional CD changer and it would cost you some money (but you are saying they promised it for free.) Well, you'll never prove they promised it for free and they cannot prove you ordered it (because nothing is in writing about it.) I'd contact Mercedes (here in the US we have regional representatives for this) and tell them the story. Best case scenario they'll give it to you for free or split the cost with you. If they absolutely refuse to do it, pay for the thing and forget it.