Overhaulin'

where do i stand with the dealers ?

Hi there, i ordered a Brand new Mercedes about 3 weeks ago. The car had to be ordered from the factory because of the extras and they had found a similar car to what i wanted already built but i had an extra 6 cd changer and Dab radio built in which i had not ordered on my car. Therefore the sales woman rang me and said they had found me a car but it had two extras which were a cd changer and DAB radio, she said they cost 500 but they will give them to me for free. Now the car has been delivered to the dealers and all the finance paper work has been signed and the 20,000 cash has been paid the sales person now says i still owe them 550 pounds before i can collect the car for the cd changer which i was told that it was going to be thrown in for free. They say i either pay it and have the car that is delivered or they have to order me a new one from factory and the prices have risen this week for the same vehicle and i would be subject to new prices if i decided to buy the one i ordered previously. What do i do now ? where do i stand ??? i never signed nothing to state that i had ordered a cd changer i have sorted all my insurance and everything on the car which i was supposed to collect on sunday. Could you please advice on where do i stand in this situation ? I really want the car on the 1st but i why should i pay the 550£ which they told me i dont have to. what could i say to mercedes dealerhip ?? They guy said he would call me back but hasnt. So if i dont hear from them by tomorrow afternoon should i go to the dealers directly my self??? thanks

Public Comments

1. Tell them that unless they are prepared to disregard the £550 then you wish to cancel your order. If they do not budge after this threat, then tell them you are taking the matter further - a good place to start is sending an email to weekly car magazine Auto Express who will enquire about the matter and have it cleared up for you I hope this helps
2. quick tip from a man in the know..car sales are suffering more than most in the current climate. they will want to register this car for their march targets. if they have transferred this car in from another dealer they will have to pay mercedes for it very soon.go pick your car up as planned,this going to be the busiest day of their year. the last thing they want is a disgruntled in their showroom,they will just let you take the car without paying for the cd.
3. The signed paperwork shows the vehicles VIN, correct? Call the Sales Manager now & advise him you want to take delivery (name date & time). You have a signed contract. They can agree to it or you can sue them. Be sure to inform everyone you meet what sleazebags they are; especially in a loud voice on the showroom floor. I wouldn't be doing business with someone trying to pull a slick trick.