Overhaulin'

what are my rights against the dealers ?

Hi there, i ordered a Brand new Mercedes about 3 weeks ago. The car had to be ordered from the factory because of the extras and they had found a similar car to what i wanted already built but i had an extra 6 cd changer and Dab radio built in which i had not ordered on my car. Therefore the sales woman rang me and said they had found me a car but it had two extras which were a cd changer and DAB radio, she said they cost 500 but they will give them to me for free. Now the car has been delivered to the dealers and all the finance paper work has been signed and the 20,000 cash has been paid the sales person now says i still owe them 550 pounds before i can collect the car for the cd changer which i was told that it was going to be thrown in for free. They say i either pay it and have the car that is delivered or they have to order me a new one from factory and the prices have risen this week for the same vehicle and i would be subject to new prices if i decided to buy the one i ordered previously. What do i do now ? where do i stand ??? i never signed nothing to state that i had ordered a cd changer i have sorted all my insurance and everything on the car which i was supposed to collect on sunday. Could you please advice on where do i stand in this situation ? I really want the car on the 1st but i why should i pay the 550£ which they told me i dont have to. what could i say to mercedes dealerhip ?? They guy said he would call me back but hasnt. So if i dont hear from them by tomorrow afternoon should i go to the dealers directly my self??? thanks

Public Comments

1. Go to the dealer asap.
2. Tell them if they don't give you the car you will just go get a BMW and see what they say, lol.
3. if they said they will throw in the extras for free and now have cjhanged their mind tell them to keep the car and you will go to another dealer i suspect that since car sales are down that they will give you the car without charging you do not act scared to turn it down they promised you extras so you should get extras
4. Tell them that you are going to pull out of the deal. They will not let you pull out. They will let you off the £550 if you can convince them that you will not be buying the car or any car from them.
5. Get an attorney, a barrister or solicitor or whichever one handles disputes out of court.
6. the contract between you and the garage was made when you placed the order for the car. have a look at the terms you agreed to firstly. the problem you have is that the sales woman agreed to throw in the extras free of charge, and she may not have had authority to agree this. i would make an appointment to go the garage and speak with the manager and explain your position to him. if they will not budge, you may have to see if you can get a full refund because they did not deliver on the original agreement. i would not worry to much about the insurance since you can cancel that anyway.
7. At the moment dealers are desperate for sales. Tell them you are going to walk away, they will cave in. if they don't go to another dealer, ask for a car with the spec you want. They will search the Mercedes database and probably find the very car you ordered. Then you can negotiate a deal with them. There are so many amazing deals available on new cars now, you should not allow yourself to get bounced into something you are unhappy with.