Overhaulin'

Should I find another car sales room?

I bought a used Peugeot 2006 last summer and now I want to trade it in for a newer version at the same place. I emailed the place where I bought it from (I emailed it to 3 different addresses within the company), and haven't heard a dickie bird. I even wished them all a Happy New Year too! By the way, the company is still in existence before you ask. What should I do now?

Public Comments

1. If you like the people and service you get there go and visit them or phone them, depending on what email service you use it may have got lost in their spam bin. But if you are really offended go elsewhere.
2. you could ring and suggest that they've lost a sale by not checking their emails, but really, a spam filter has prob. sidelined your msg, and there is so much spam around most businesses can't afford to pay someone to manually scan through it all and filter good from bad. verbal contact should bring a more favourable response, and that's how I'd go, esp if the first deal was good.
3. give the peugeot a good valet and sell it private on auto trader, then get a newer version private too youll save hundreds,
4. i'd try phoning them. have you got a contact name from when you got this one? phone the same showroom & ask to speak to him/her. good luck, diane.
5. If you still have the car salesman's business card (or remember his/her name, and it is probably on your previous purchase contract) ring them, and ask for that person. If he/she is still in their employ, re-introduce yourself,explain that you appreciated their assistance during your last purchase, and explain that you are in the market for a newer Peugeot. I'm sure that this person will appreciate the repeat business and therefore be more willing to cut you a good deal. Don't go the e-mail route on this one. I spent a couple of years working for GM auto dealerships, and I know for a fact that all the e-mails (and faxes) come into one place---the main office. Then, they're sent to wherever---with MOST of them being to the service department, with about 90% of them being complaints. Either ring them up and ask for the person, or simply go there in person. Good luck on your new purchase---if you think you need to do this. Quite frankly, if it were me, and there is nothing wrong with your 2006---keep it, and bank your money. Just a thought.
6. tell them when you go that if you don't get customer satisfaction your going elsewhere they soon ignolige you because they going to lose a sale